Senior Technical Communications Specialist

Roles and Responsibilities

The primary role of a Senior Technical Communications Specialist position is to work closely with engineering teams to create technical project documents such as project descriptions, engineering plans, standard operating procedures, policies, reports, abstracts, developer and user documentation for hardware and software, API documentation, training manuals, knowledge base articles, implementation guides, release notes and other such documents. The position has the following responsibilities:

1. Work with customers to gather documentation requirements and feedback, and incorporate the necessary information into the documents created
2. Assist sales, marketing and applications engineering teams with preparing project, technical and commercial proposals
3. Work with sales, marketing and applications engineering teams with preparing product and service descriptions, journal articles, scientific and technical publications, fact sheets, brochures, blog posts, presentations, press releases and content for digital media to communicate ideas and supporting research
4. Work with fellow Technical Communications Specialists to develop and implement internal standards, best practices, style and format guidelines for technical communications
5. Assist the management team and executives to prepare periodic reports
6. Review documents prepared by team members to ensure accuracy, completeness, and clarity, along with compliance to internal standards and best practices for technical communications
7. Provide support and training to junior technical communications team members
8. Perform qualitative and quantitative analysis of the usage and effectiveness of technical communications published as a basis for improving the quality and consistency of scientific and technical writing through internal standards and best practices

Knowledge and Technical Skill Requirements

Mandatory

• Strong written and spoken English language skills
• Strong ability to understand and present mathematical, scientific, and technical concepts both verbally and in writing
• Document preparation with LaTeX (TeX Typesetting)
• Experience working directly with teams of engineers

Preferred

• Experience preparing Detailed Project Report (DPR) documents
• Experience preparing documents for tenders and government-associated projects
• Document preparation with Markdown, reStructuredText, XML or HTML
• Working with project management tools such as Basecamp and Atlassian JIRA
• Working with blackboard, diagramming, and presentation tools such as Miro
• Working with API specifications such as Swagger or OpenAPI
• Knowledge of DITA and DITA best practices
• Knowledge of DDLC and DDLC best practices

Experience and Qualification Requirements

• Degree or certification in a mathematical, scientific, engineering, legal or associated interdisciplinary field or equivalent experience
• 2 years of professional technical communications experience

Munyongo is an industrial, financial, data and software engineering company with additional expertise in mathematical modelling and operations research. We believe that science, technology, engineering, and mathematics, can play a big role in securing the futures of our society and environment; we offer our knowledge and skills to endeavours working to do the same.

Munyongo has the potential to be an interesting place to work and perhaps even build a career. The projects in our portfolio are diverse in application yet similar in the underlying knowledge and capabilities required to execute them well.